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HTTP status: 500

Message

An unexpected error occurred. The request_id has been logged for investigation. Try again shortly.

What this means

Something went wrong on our side. The request_id is logged on our backend — if you contact support with the request_id, we can find the exact failure.

Fix

Retry the request with exponential backoff. If it persists across several retries, contact support with the request_id.
import time

def request_with_backoff(fn, max_retries=5):
    for i in range(max_retries):
        resp = fn()
        if resp.status_code != 500:
            return resp
        time.sleep(2 ** i)
    return resp  # last attempt's response, even if still 500